Retrieve Order
Request to retrieve the details of an order and all transactions associated with this order.
Authentication
This operation requires authentication via one of the following methods:
- Certificate authentication.
-
Basic HTTP authentication as described at
w3.org.
Provide 'merchant.
<your gateway merchant ID>
' in the userid portion and your API password in the password portion.
Request
URL Parameters
Alphanumeric + additional characters
REQUIRED
The unique identifier issued to you by your payment provider.
This identifier can be up to 12 characters in length.
Data may consist of the characters 0-9, a-z, A-Z, '-', '_'
Min length: 1 Max length: 40String
REQUIRED
A unique identifier for this order to distinguish it from any other order you create.
Use this identifier when referring to this order in subsequent transactions and in retrieval operations. This value must be unique for every order created by your merchant profile.
Data can consist of any characters
Min length: 1 Max length: 40Fields
To view the optional fields, please toggle on the "Show optional fields" setting.
String
OPTIONAL
A transient identifier for the request, that can be used to match the response to the request.
The value provided is not validated, does not persist in the gateway, and is returned as provided in the response to the request.
Data can consist of any characters
Response
Fields
String
CONDITIONAL
A field you provide to capture additional information about this order that is only of interest to you.
The gateway does not send this information to the acquirer. A maximum of 50 such fields may be added to the order.
Data can consist of any characters
CONDITIONAL
Information about the customer (payer) who has placed the order with you.
Email
CONDITIONAL
The email address of the customer.
The field format restriction ensures that the email address is longer than 3 characters and adheres to a generous subset of valid RFC 2822 email addresses.
Ensures that the email address is longer than 3 characters and adheres to a generous subset of valid RFC 2822 email addresses
String
CONDITIONAL
The payer's first name.
Data can consist of any characters
String
CONDITIONAL
The payer's last or surname.
Data can consist of any characters
String
CONDITIONAL
The contact person's mobile phone or cell phone number.
Data can consist of any characters
String
CONDITIONAL
The phone number of the person to whom the order is being billed.
Data can consist of any characters
String
CONDITIONAL
A note from the payer about this order.
Data can consist of any characters
Date
CONDITIONAL
The date the payer placed the order.
Data must comply with ISO 8601 extended date format, yyyy-mm-dd. This data may be used to qualify for better interchange rates on corporate purchase card transactions.
ASCII Text
CONDITIONAL
The payer's own reference for the order (for example, the purchase order number).
This data may be used to qualify for better interchange rates on corporate purchase card transactions.
Data consists of ASCII characters
String
CONDITIONAL
Short textual description of the contents of the order.
Data can consist of any characters
CONDITIONAL
Information associated with the device's source of transaction.
String
CONDITIONAL
The telephone number captured by ANI (Automatic Number Identification) when the customer calls to place the order.
Data can consist of any characters
String
CONDITIONAL
The 2 digit ANI information identifier provided by the telephone company to indicate the call type, for example, cellular (61-63), toll free (24,25), etc.
Data can consist of any characters
String
CONDITIONAL
The User-Agent header of the browser the customer used to place the order.
For example, MOZILLA/4.0 (COMPATIBLE; MSIE 5.0; WINDOWS 95)
Data can consist of any characters
String
CONDITIONAL
The name of the server to which the customer is connected.
Data can consist of any characters
String
CONDITIONAL
The IP address of the computer used by the customer, in nnn.nnn.nnn.nnn format.
Data can consist of any characters
CONDITIONAL
Information about a price reduction you have applied to the order.
For example, you may apply discounts for trade, employees, bulk purchase, or a sales promotion.
Decimal
CONDITIONAL
The total amount of the discount you have applied to the order.
Data is a decimal number.
String
CONDITIONAL
The code you use to identify the reason for the discount.
Data can consist of any characters
String
CONDITIONAL
A description of your reason for the discount.
Data can consist of any characters
String
ALWAYS PROVIDED
A unique identifier for this order to distinguish it from any other order you create.
Use this identifier when referring to this order in subsequent transactions and in retrieval operations.
This value must be unique for every order created by your merchant profile.Data can consist of any characters
CONDITIONAL
Information about the items the payer purchases with the order.
String
CONDITIONAL
The brand of the item.
For example, Dell.
Data can consist of any characters
String
CONDITIONAL
The category of the item.
For example, computers.
Data can consist of any characters
String
CONDITIONAL
Description for the item with information such as size, color, etc.
For example, 'Color:Red, Size:M'
Data can consist of any characters
String
ALWAYS PROVIDED
A short name describing the item.
Data can consist of any characters
Integer
ALWAYS PROVIDED
The quantity of the item.
JSON number data type, restricted to being positive or zero. In addition, the represented number may have no fractional part.
String
CONDITIONAL
The SKU (Stock Keeping Unit) or the item identifier for this item.
Data can consist of any characters
Decimal
ALWAYS PROVIDED
The cost price for the item.
This amount is multiplied with the item.quantity to determine the total amount for this item.
Data is a decimal number.
Decimal
CONDITIONAL
The tax amount for the item.
This amount is multiplied with the item.quantity to determine the total tax amount for this item.
Data is a decimal number.
Decimal
CONDITIONAL
The total item amount for the order.
Data is a decimal number.
Alphanumeric + additional characters
ALWAYS PROVIDED
The unique identifier issued to you by your payment provider.
This identifier can be up to 12 characters in length.
Data may consist of the characters 0-9, a-z, A-Z, '-', '_'
Url
CONDITIONAL
The URL to which the gateway will send Webhook notifications when an order is created or updated.
To receive notifications at this URL, you must enable Webhook notifications in Merchant Administration. Ensure the URL is HTTPS
Ensure that the URL begins with 'https' and is longer than 11 characters.
String
CONDITIONAL
An optional identifier for the order.
For example, a shopping cart number, an order number, or an invoice number.
Data can consist of any characters
String
CONDITIONAL
The name of the person who requested the goods or services.
This data may be used to qualify for better interchange rates on corporate purchase card transactions.
Data can consist of any characters
Enumeration
ALWAYS PROVIDED
A system-generated high level overall result of the operation.
Value must be a member of the following list. The values are case sensitive.
FAILURE
The operation was declined or rejected by the gateway, acquirer or issuer
PENDING
The operation is currently in progress or pending processing
SUCCESS
The operation was successfully processed
UNKNOWN
The result of the operation is unknown
CONDITIONAL
Information on the shipping address including the contact details of the addressee.
CONDITIONAL
The address to which the goods contained in this order are being shipped.
This data may be used to qualify for better interchange rates on corporate purchase card transactions.
String
CONDITIONAL
The city portion of the address.
Data can consist of any characters
String
CONDITIONAL
The name of the company associated with this address.
Data can consist of any characters
Upper case alphabetic text
CONDITIONAL
The 3 letter ISO standard alpha country code of the address.
Data must consist of the characters A-Z
Alphanumeric + additional characters
CONDITIONAL
The post code or zip code of the address.
Data may consist of the characters 0-9, a-z, A-Z, ' ', '-'
String
CONDITIONAL
The state or province of the address.
Data can consist of any characters
String
CONDITIONAL
The first line of the address.
For example, this may be the street name and number, or the Post Office Box details.
Data can consist of any characters
String
CONDITIONAL
The second line of the address (if provided).
Data can consist of any characters
CONDITIONAL
Details of the contact person at the address the goods will be shipped to.
Email
CONDITIONAL
The contact person's email address.
The field format restriction ensures that the email address is longer than 3 characters and adheres to a generous subset of valid RFC 2822 email addresses.
Ensures that the email address is longer than 3 characters and adheres to a generous subset of valid RFC 2822 email addresses
String
CONDITIONAL
The first name of the person to whom the order is being shipped.
Data can consist of any characters
String
CONDITIONAL
The last name or surname of the person to whom the order is being shipped.
Data can consist of any characters
String
CONDITIONAL
The contact person's mobile phone or cell phone number.
Data can consist of any characters
String
CONDITIONAL
The phone number of the person to whom the order is being shipped.
Data can consist of any characters
Enumeration
CONDITIONAL
The shipping method code to indicate the time frame and the priority of the order.
Value must be a member of the following list. The values are case sensitive.
ELECTRONIC
Electronic delivery.
GROUND
Ground (4 or more days).
OVERNIGHT
Overnight (next day).
PRIORITY
Priority (2-3 days).
SAME_DAY
Same day.
Decimal
CONDITIONAL
The total shipping and handling amount for the order.
Data is a decimal number.
Enumeration
CONDITIONAL
The current status of the order.
Value must be a member of the following list. The values are case sensitive.
AUTHORIZED
The payment has been authorized successfully but the authorized amount has not yet been captured, in part, full, or excess.
CANCELLED
The initial transaction for this order has been voided successfully.
CAPTURED
The authorized amount for this order, in full or excess, has been captured successfully.
EXCESSIVELY_REFUNDED
The payment has been captured in part, full, or excess, but the captured amount in excess has been refunded successfully.
FAILED
The payment has not been successful.
INITIATED
A browser payment that has successfully been initiated for this order. No payment has yet been made.
PARTIALLY_CAPTURED
The authorized amount for this order, in part, has been captured successfully.
PARTIALLY_REFUNDED
The payment has been captured in part, full, or excess, but the captured amount in part has been refunded successfully.
REFUNDED
The payment has been captured in part, full, or excess, but the captured amount in full has been refunded successfully.
REFUND_REQUESTED
A refund against captured amounts on this order has been requested but not executed. Requires further action to approve the refund.
VERIFIED
The card details for this order have successfully been verified. No payment has yet been initiated or made.
Decimal
ALWAYS PROVIDED
The amount that has been successfully authorized for this order.
Data is a decimal number.
Decimal
ALWAYS PROVIDED
The amount that has been successfully captured for this order.
Data is a decimal number.
Decimal
ALWAYS PROVIDED
The amount that has been successfully refunded for this order.
Data is a decimal number.
CONDITIONAL
A list of the transactions for this order including the details of each transaction.
CONDITIONAL
Information on 3DSecure fields.
Digits
CONDITIONAL
The Electronic Commerce Indicator returned by the card issuer in the authentication response message.
It indicates the level of security and authentication of the transaction.
Data is a string that consists of the characters 0-9.
Enumeration
CONDITIONAL
Indicates if the cardholder verification was successful.
Included only if payment authentication was attempted and a PARes (Payer Authentication Response) was received by the MPI.
The PARes message is the response received from the card Issuer's Access Control Server (ACS) after the cardholder has completed the authentication process.
Value must be a member of the following list. The values are case sensitive.
AUTHENTICATION_ATTEMPTED
Authentication was attempted but the card issuer did not perform the authentication.
AUTHENTICATION_NOT_AVAILABLE
An internal error occurred and Authentication is not currently available.
AUTHENTICATION_SUCCESSFUL
The cardholder was successfully authenticated.
Base64
CONDITIONAL
The base64 encoded value generated by the card issuer.
Included in subsequent transaction request messages and used by the card scheme to verify that the authentication occurred and the values provided are valid. The token should be used unaltered.
This field corresponds to the Cardholder Authentication Verification Value (CAVV) for Visa, the Accountholder Authentication Value (AAV) for MasterCard and JCB, or the American Express Verification Value (AEVV) for American Express.
Data is Base64 encoded
Enumeration
ALWAYS PROVIDED
Indicates if the cardholder is enrolled for 3-D Secure authentication.
Value must be a member of the following list. The values are case sensitive.
ENROLLED
The card is enrolled for 3DS authentication.
ENROLLMENT_STATUS_UNDETERMINED
The Issuer's ACS was unable to process the request to check enrollment or the card is ineligible.
NOT_ENROLLED
The card is not enrolled for 3DS authentication.
Base64
CONDITIONAL
A unique transaction identifier generated by the Payment Gateway on behalf of the merchant to identify the 3DS transaction.
This field is mandatory for Verified By Visa transactions if authentication was available. The XID should be used in operation requests unaltered.
Data is Base64 encoded
ASCII Text
CONDITIONAL
A unique identifier supplied by the merchant for the authentication.
It is first defined in the check3DSEnrollment operation, and then included in subsequent operations.
It is not used when the authentication is performed externally.
Data consists of ASCII characters
CONDITIONAL
Information on fields returned by some acquirers for an authorization or pay transaction.
String
CONDITIONAL
Indicates the card level result returned by the issuer.
Data can consist of any characters
String
CONDITIONAL
CSC Incorrect Indicator.
An indicator, provided by the Issuer in the authorization response, to identify the presence of an invalid card security code (CSC). If there is an error, the Issuer will respond with the 1-byte CSC Error Code (Y).
Data can consist of any characters
Enumeration
CONDITIONAL
Indicates if the card used is a commercial card.
Value must be a member of the following list. The values are case sensitive.
COMMERCIAL_CARD
NOT_A_COMMERCIAL_CARD
UNDETERMINED
Enumeration
CONDITIONAL
Indicates the type of commercial card as returned by the card issuer.
Value must be a member of the following list. The values are case sensitive.
BUSINESS_CARD
COMMERCIAL_AND_CONSUMER
COMMERCIAL_CARD
CONSUMER_CARD
CORPORATE_CARD
DECLINE_OR_NOT_COMMERCIAL_CARD
OTHER
PURCHASING_CARD
String
CONDITIONAL
The local date, in MMDD format, on which the transaction occurred.
Data can consist of any characters
String
CONDITIONAL
Indicates the code of the financial network that was used to process the transaction with the issuer.
Data can consist of any characters
Date
CONDITIONAL
The date for the Authorization as returned by the financial network.
For transactions processed via the MasterCard Network this is the MasterCard Network Reference Date.
Data must comply with ISO 8601 extended date format, yyyy-mm-dd
String
CONDITIONAL
Indicates the market or the industry associated with the payment.
For example, B may indicate "bill payment" depending on the acquirer.
Data can consist of any characters
String
CONDITIONAL
This field contains data returned by the issuer or card network to clearly communicate to merchants the reason for declining a MasterCard or Visa transaction.
Merchants can use this information to determine the best action to take. Please refer to Troubleshooting & FAQs - What if my transaction gets declined? for the list of values and their meaning.
Data can consist of any characters
String
CONDITIONAL
Payment Service Data required in settlement request.
Data can consist of any characters
String
CONDITIONAL
Identifies the type of Card Transaction sent to Card Acceptor.
Data can consist of any characters
String
CONDITIONAL
The response code which indicates the status of the transaction.
Data can consist of any characters
String
CONDITIONAL
Textual description of the acquirer response code for displaying on terminals.
Data can consist of any characters
String
CONDITIONAL
The ACI (Authorization Characteristics Indicator) returned by the issuer.
Data can consist of any characters
String
CONDITIONAL
The System Trace Audit Number is assigned by a transaction originator to assist in identifying a Card Transaction.
The trace number remains unchanged for the life of the Card Transaction.
Data can consist of any characters
String
CONDITIONAL
The local time, in HHMMSS format, during which the transaction occurred.
Data can consist of any characters
String
CONDITIONAL
Indicates the magnetic stripe condition and the vulnerability for fraud in Discover Network Card Transactions.
Data can consist of any characters
String
CONDITIONAL
The unique identifier for the transaction returned by the issuer.
Data can consist of any characters
String
CONDITIONAL
The validation code returned by the issuer.
This value must be stored to be sent with the capture transaction.
Data can consist of any characters
String
CONDITIONAL
The response returned by the issuer indicating whether the 3DSecure authentication token was validated or not.
Data can consist of any characters
CONDITIONAL
Information associated with the customer's source of transaction.
Email
CONDITIONAL
The email address of the customer.
The field format restriction ensures that the email address is longer than 3 characters and adheres to a generous subset of valid RFC 2822 email addresses.
Ensures that the email address is longer than 3 characters and adheres to a generous subset of valid RFC 2822 email addresses
String
CONDITIONAL
The payer's first name.
Data can consist of any characters
String
CONDITIONAL
The payer's last or surname.
Data can consist of any characters
String
CONDITIONAL
The contact person's mobile phone or cell phone number.
Data can consist of any characters
String
CONDITIONAL
The phone number of the person to whom the order is being billed.
Data can consist of any characters
CONDITIONAL
Information associated with the device's source of transaction.
String
CONDITIONAL
The telephone number captured by ANI (Automatic Number Identification) when the customer calls to place the order.
Data can consist of any characters
String
CONDITIONAL
The 2 digit ANI information identifier provided by the telephone company to indicate the call type, for example, cellular (61-63), toll free (24,25), etc.
Data can consist of any characters
String
CONDITIONAL
The User-Agent header of the browser the customer used to place the order.
For example, MOZILLA/4.0 (COMPATIBLE; MSIE 5.0; WINDOWS 95)
Data can consist of any characters
String
CONDITIONAL
The name of the server to which the customer is connected.
Data can consist of any characters
String
CONDITIONAL
The IP address of the computer used by the customer, in nnn.nnn.nnn.nnn format.
Data can consist of any characters
Enumeration
CONDITIONAL
How the transaction was created.
Value must be a member of the following list. The values are case sensitive.
AUTO
The transaction was automatically generated by the gateway. For example, a Capture transactions for Auto-Capture or an order reversal transaction for risk rejected orders.
BATCH
The transaction was submitted as part of a merchant batch. Batches can either be uploaded via Batch or via Merchant Administration.
CHECKOUT
The transaction was created via checkout integration.
MERCHANT_ADMINISTRATION
The transaction was initiated in Merchant Administration.
THREE_PARTY
The transaction was created via 3-Party Pages (PC/VPC) integration.
TWO_PARTY
The transaction was created via 2-Party (PC/VPC) integration.
WEB_SERVICES_API
The transaction was submitted via Web Services API.
Alphanumeric + additional characters
ALWAYS PROVIDED
The unique identifier issued to you by your payment provider.
This identifier can be up to 12 characters in length.
Data may consist of the characters 0-9, a-z, A-Z, '-', '_'
ALWAYS PROVIDED
Information about the order associated with this transaction.
Boolean
CONDITIONAL
Indicates whether you will accept a payment less than order.amount, e.g. when using a gift card.
If not set or set to FALSE, and the full amount is not available, the transaction will be rejected.
Unless you have been advised by your payment service provider that the gateway supports partial approvals for your acquirer, you can ignore this field.
If the gateway supports partial approvals for your acquirer you must set this field to TRUE else the transaction is rejected by the gateway.
JSON boolean values 'true' or 'false'.
Decimal
ALWAYS PROVIDED
The total amount for the order.
Data is a decimal number.
DateTime
ALWAYS PROVIDED
The timestamp indicating the time the gateway considers the order to have been created.
An instant in time expressed in ISO8601 date + time format - "YYYY-MM-DDThh:mm:ss.SSSZ"
Upper case alphabetic text
ALWAYS PROVIDED
The currency of the order expressed as an ISO 4217 alpha code, e.g. USD.
Data must consist of the characters A-Z
String
CONDITIONAL
A field you provide to capture additional information about this order that is only of interest to you.
The gateway does not send this information to the acquirer. A maximum of 50 such fields may be added to the order.
Data can consist of any characters
String
CONDITIONAL
A note from the payer about this order.
Data can consist of any characters
Date
CONDITIONAL
The date the payer placed the order.
Data must comply with ISO 8601 extended date format, yyyy-mm-dd. This data may be used to qualify for better interchange rates on corporate purchase card transactions.
ASCII Text
CONDITIONAL
The payer's own reference for the order (for example, the purchase order number).
This data may be used to qualify for better interchange rates on corporate purchase card transactions.
Data consists of ASCII characters
String
CONDITIONAL
Short textual description of the contents of the order.
Data can consist of any characters
CONDITIONAL
Information about a price reduction you have applied to the order.
For example, you may apply discounts for trade, employees, bulk purchase, or a sales promotion.
Decimal
CONDITIONAL
The total amount of the discount you have applied to the order.
Data is a decimal number.
String
CONDITIONAL
The code you use to identify the reason for the discount.
Data can consist of any characters
String
CONDITIONAL
A description of your reason for the discount.
Data can consist of any characters
String
ALWAYS PROVIDED
A unique identifier for this order to distinguish it from any other order you create.
Use this identifier when referring to this order in subsequent transactions and in retrieval operations.
This value must be unique for every order created by your merchant profile.Data can consist of any characters
CONDITIONAL
Information about the items the payer purchases with the order.
String
CONDITIONAL
The brand of the item.
For example, Dell.
Data can consist of any characters
String
CONDITIONAL
The category of the item.
For example, computers.
Data can consist of any characters
String
CONDITIONAL
Description for the item with information such as size, color, etc.
For example, 'Color:Red, Size:M'
Data can consist of any characters
String
ALWAYS PROVIDED
A short name describing the item.
Data can consist of any characters
Integer
ALWAYS PROVIDED
The quantity of the item.
JSON number data type, restricted to being positive or zero. In addition, the represented number may have no fractional part.
String
CONDITIONAL
The SKU (Stock Keeping Unit) or the item identifier for this item.
Data can consist of any characters
Decimal
ALWAYS PROVIDED
The cost price for the item.
This amount is multiplied with the item.quantity to determine the total amount for this item.
Data is a decimal number.
Decimal
CONDITIONAL
The tax amount for the item.
This amount is multiplied with the item.quantity to determine the total tax amount for this item.
Data is a decimal number.
Decimal
CONDITIONAL
The total item amount for the order.
Data is a decimal number.
Url
CONDITIONAL
The URL to which the gateway will send Webhook notifications when an order is created or updated.
To receive notifications at this URL, you must enable Webhook notifications in Merchant Administration. Ensure the URL is HTTPS
Ensure that the URL begins with 'https' and is longer than 11 characters.
String
CONDITIONAL
Unique SKU (Stock Keeping Unit) for the single, most expensive product associated with this order.
This data may be used to qualify for better interchange rates on corporate purchase card transactions.
Data can consist of any characters
Alphanumeric
CONDITIONAL
Your reference to the contract or agreement you have with the payer to process recurring payments.
Data may consist of the characters 0-9, a-z, A-Z
String
CONDITIONAL
An optional identifier for the order.
For example, a shopping cart number, an order number, or an invoice number.
Data can consist of any characters
String
CONDITIONAL
The name of the person who requested the goods or services.
This data may be used to qualify for better interchange rates on corporate purchase card transactions.
Data can consist of any characters
Decimal
CONDITIONAL
The total shipping and handling amount for the order.
Data is a decimal number.
Enumeration
CONDITIONAL
The current status of the order.
Value must be a member of the following list. The values are case sensitive.
AUTHORIZED
The payment has been authorized successfully but the authorized amount has not yet been captured, in part, full, or excess.
CANCELLED
The initial transaction for this order has been voided successfully.
CAPTURED
The authorized amount for this order, in full or excess, has been captured successfully.
EXCESSIVELY_REFUNDED
The payment has been captured in part, full, or excess, but the captured amount in excess has been refunded successfully.
FAILED
The payment has not been successful.
INITIATED
A browser payment that has successfully been initiated for this order. No payment has yet been made.
PARTIALLY_CAPTURED
The authorized amount for this order, in part, has been captured successfully.
PARTIALLY_REFUNDED
The payment has been captured in part, full, or excess, but the captured amount in part has been refunded successfully.
REFUNDED
The payment has been captured in part, full, or excess, but the captured amount in full has been refunded successfully.
REFUND_REQUESTED
A refund against captured amounts on this order has been requested but not executed. Requires further action to approve the refund.
VERIFIED
The card details for this order have successfully been verified. No payment has yet been initiated or made.
CONDITIONAL
Allows you to provide a breakdown of the types of taxes and amount per type of tax included in order.taxAmount.
Decimal
CONDITIONAL
Provide the amount for this type of tax.
Data is a string that consists of the characters 0-9 and '.' and represents a valid decimal number.
String
CONDITIONAL
Provide the name for the type of tax for order.taxAmount.
Data can consist of any characters
Decimal
CONDITIONAL
The total tax amount for the order.
Data is a decimal number.
String
CONDITIONAL
Your tax registration identifier provided by the tax authority (for example, federal tax identification number, ABN).
This data may be used to qualify for better interchange rates on corporate purchase card transactions.
Data can consist of any characters
Decimal
ALWAYS PROVIDED
The amount that has been successfully authorized for this order.
Data is a decimal number.
Decimal
ALWAYS PROVIDED
The amount that has been successfully captured for this order.
Data is a decimal number.
Decimal
ALWAYS PROVIDED
The amount that has been successfully refunded for this order.
Data is a decimal number.
String
CONDITIONAL
The wallet indicator as returned by the wallet provider.
Data can consist of any characters
Enumeration
CONDITIONAL
The wallet provider used to collect the customer's payment details used for this transaction.
Value must be a member of the following list. The values are case sensitive.
ALWAYS PROVIDED
ASCII Text
CONDITIONAL
Value as generated by the acquirer that summarizes the success or otherwise of the proposed operation.
Data consists of ASCII characters
ASCII Text
CONDITIONAL
The response from the acquirer in the text form.
This field is used in addition to response.acquirerCode for some acquirers where additional information needs to be communicated. For example, contact details to allow the merchant to contact the issuer directly to seek authorisation for the transaction.
Data consists of ASCII characters
CONDITIONAL
ASCII Text
CONDITIONAL
The acquirer CSC response code generated by the card issuing institution.
Data consists of ASCII characters
Enumeration
CONDITIONAL
The card security code result generated to indicate whether the data supplied matches the data held by the cardholder's issuing bank.
Value must be a member of the following list. The values are case sensitive.
MATCH
Valid or matched.
NOT_PRESENT
Merchant indicated CSC not present on card.
NOT_PROCESSED
Not processed.
NOT_SUPPORTED
Card issuer is not registered and/or certified
NO_MATCH
Invalid or not matched.
CONDITIONAL
CONDITIONAL
Results of the additional verification checks where an acquirer offers advanced cardholder verification and the data has been supplied in the Verify request.
Enumeration
CONDITIONAL
The result returned after the specified data type has been verified by the acquirer.
Value must be a member of the following list. The values are case sensitive.
MATCHED
Data provided by cardholder matches record held by the cardholder's issuing bank.
NOT_CHECKED
Unable to perform verification checks on data provided.
NOT_MATCHED
Data provided by cardholder does NOT match record held by the cardholder's issuing bank.
NOT_PROVIDED
Verification could not be performed as data not provided.
SERVICE_NOT_AVAILABLE_RETRY
Issuer system is unavailable. Retry can be attempted
SERVICE_NOT_SUPPORTED
Service currently not supported by acquirer or merchant
Enumeration
CONDITIONAL
The data type which has been verified by the acquirer.
Value must be a member of the following list. The values are case sensitive.
BILLING_PHONE
The phone number of the person that the bill is being sent to.
BILLING_POSTCODE_ZIP
The Postal/Zip code of the billing address.
BILLING_STREET_ADDRESS
The street name and number of the billing address.
CARDHOLDER_NAME
The full name of the cardholder.
CUSTOMER_EMAIL
The email address of the customer.
String
CONDITIONAL
The container for additional information about a transaction.
Only returned for some errors and is dependent on the merchant's configuration. Returned in error, declined and approved scenarios, but would only be used to trouble shoot issues.
Data can consist of any characters
Enumeration
ALWAYS PROVIDED
Summary of the success or otherwise of the proposed operation.
Value must be a member of the following list. The values are case sensitive.
ABORTED
Transaction aborted by payer
ACQUIRER_SYSTEM_ERROR
Acquirer system error occurred processing the transaction
APPROVED
Transaction Approved
APPROVED_PENDING_SETTLEMENT
Transaction Approved - pending batch settlement
AUTHENTICATION_FAILED
Payer authentication failed
BLOCKED
Transaction blocked due to Risk or 3D Secure blocking rules
CANCELLED
Transaction cancelled by payer
DECLINED
The requested operation was not successful. For example, a payment was declined by issuer or payer authentication was not able to be successfully completed.
DECLINED_CSC
Transaction declined due to card security code
DECLINED_DO_NOT_CONTACT
Transaction declined - do not contact issuer
DECLINED_PAYMENT_PLAN
Transaction declined due to payment plan
DEFERRED_TRANSACTION_RECEIVED
Deferred transaction received and awaiting processing
DUPLICATE_BATCH
Transaction declined due to duplicate batch
EXCEEDED_RETRY_LIMIT
Transaction retry limit exceeded
EXPIRED_CARD
Transaction declined due to expired card
INSUFFICIENT_FUNDS
Transaction declined due to insufficient funds
INVALID_CSC
Invalid card security code
LOCK_FAILURE
Order locked - another transaction is in progress for this order
NOT_ENROLLED_3D_SECURE
Card holder is not enrolled in 3D Secure
NOT_SUPPORTED
Transaction type not supported
PARTIALLY_APPROVED
The transaction was approved for a lesser amount than requested. The approved amount is returned in order.totalAuthorizedAmount.
PENDING
Transaction is pending
REFERRED
Transaction declined - refer to issuer
SUBMITTED
The transaction has successfully been created in the gateway. It is either awaiting submission to the acquirer or has been submitted to the acquirer but the gateway has not yet received a response about the success or otherwise of the payment.
SYSTEM_ERROR
Internal system error occurred processing the transaction
TIMED_OUT
The gateway has timed out the request to the acquirer because it did not receive a response. You can handle the transaction as a declined transaction. Where possible the gateway will attempt to reverse the transaction.
UNKNOWN
The transaction has been submitted to the acquirer but the gateway was not able to find out about the success or otherwise of the payment. If the gateway subsequently finds out about the success of the payment it will update the response code.
UNSPECIFIED_FAILURE
Transaction could not be processed
CONDITIONAL
Digits
CONDITIONAL
This code may be returned by the acquirer for a failed recurring transaction (also known as Merchant Advice Code or Recurring Payment Cancellation).Merchants can use this information to determine the best action to take.
Please refer to Troubleshooting & FAQs - What if my transaction gets declined? for the list of values and their meaning.
Data is a string that consists of the characters 0-9.
Enumeration
ALWAYS PROVIDED
A system-generated high level overall result of the operation.
Value must be a member of the following list. The values are case sensitive.
FAILURE
The operation was declined or rejected by the gateway, acquirer or issuer
PENDING
The operation is currently in progress or pending processing
SUCCESS
The operation was successfully processed
UNKNOWN
The result of the operation is unknown
CONDITIONAL
Information on the shipping address including the contact details of the addressee.
CONDITIONAL
The address to which the goods contained in this order are being shipped.
This data may be used to qualify for better interchange rates on corporate purchase card transactions.
String
CONDITIONAL
The city portion of the address.
Data can consist of any characters
String
CONDITIONAL
The name of the company associated with this address.
Data can consist of any characters
Upper case alphabetic text
CONDITIONAL
The 3 letter ISO standard alpha country code of the address.
Data must consist of the characters A-Z
Alphanumeric + additional characters
CONDITIONAL
The post code or zip code of the address.
Data may consist of the characters 0-9, a-z, A-Z, ' ', '-'
String
CONDITIONAL
The state or province of the address.
Data can consist of any characters
String
CONDITIONAL
The first line of the address.
For example, this may be the street name and number, or the Post Office Box details.
Data can consist of any characters
String
CONDITIONAL
The second line of the address (if provided).
Data can consist of any characters
CONDITIONAL
Details of the contact person at the address the goods will be shipped to.
Email
CONDITIONAL
The contact person's email address.
The field format restriction ensures that the email address is longer than 3 characters and adheres to a generous subset of valid RFC 2822 email addresses.
Ensures that the email address is longer than 3 characters and adheres to a generous subset of valid RFC 2822 email addresses
String
CONDITIONAL
The first name of the person to whom the order is being shipped.
Data can consist of any characters
String
CONDITIONAL
The last name or surname of the person to whom the order is being shipped.
Data can consist of any characters
String
CONDITIONAL
The contact person's mobile phone or cell phone number.
Data can consist of any characters
String
CONDITIONAL
The phone number of the person to whom the order is being shipped.
Data can consist of any characters
Enumeration
CONDITIONAL
The shipping method code to indicate the time frame and the priority of the order.
Value must be a member of the following list. The values are case sensitive.
ELECTRONIC
Electronic delivery.
GROUND
Ground (4 or more days).
OVERNIGHT
Overnight (next day).
PRIORITY
Priority (2-3 days).
SAME_DAY
Same day.
DateTime
CONDITIONAL
Transaction Date.
The date when the transaction happened.The time the gateway considers the operation to have occurred. The gateway uses timeOfRecord as a point-in-time value for operations such as sorting, billing, and reporting.
An instant in time expressed in ISO8601 date + time format - "YYYY-MM-DDThh:mm:ss.SSSZ"
ALWAYS PROVIDED
Information about this transaction.
ALWAYS PROVIDED
Integer
CONDITIONAL
The processor's identifier for the settlement batch.
Provided only if the transaction was settled by batch.
JSON number data type, restricted to being positive or zero. In addition, the represented number may have no fractional part.
String
CONDITIONAL
Additional information requested by the acquirer which cannot be passed using other available data fields.
This field must not contain sensitive data.
Data can consist of any characters
String
CONDITIONAL
The date the transaction was processed, as returned by the acquirer.
Not returned by most acquirers.
Data can consist of any characters
String
ALWAYS PROVIDED
The ID for the acquirer used to process the transaction.
Data can consist of any characters
String
CONDITIONAL
The Acquirer Merchant Identifier (also known as Card Acceptor Identification Code (CAIC)) is an identifier allocated to you by your acquirer.
Data can consist of any characters
String
CONDITIONAL
The time the transaction was processed, as returned by the acquirer.
Not returned by most acquirers.
Data can consist of any characters
String
CONDITIONAL
Identifier used by the acquirer to identify the transaction.
This identifier may be used by the acquirer in settlement reports.
Data can consist of any characters
Decimal
ALWAYS PROVIDED
The total amount for the transaction.
Data is a decimal number.
ASCII Text
CONDITIONAL
Value generated by the issuing bank in response to a proposal to transfer funds.
Data consists of ASCII characters
Upper case alphabetic text
ALWAYS PROVIDED
The currency of the transaction expressed as an ISO 4217 alpha code, e.g. USD.
Data must consist of the characters A-Z
Enumeration
CONDITIONAL
Indicates the frequency of the transaction offered to the payer.
Value must be a member of the following list. The values are case sensitive.
INSTALLMENT
Indicates an installment transaction where the payer authorizes you to deduct multiple payments over an agreed period of time for a single purchase.
RECURRING
Indicates a recurring transaction where the payer authorizes you to automatically debit their accounts for bill or invoice payments.
SINGLE
Indicates a single transaction where a single payment is used to complete the order.
String
ALWAYS PROVIDED
Unique identifier for this transaction to distinguish it from any other transactions on the order.
Data can consist of any characters
CONDITIONAL
Information about the items the payer purchases with the transaction.
String
CONDITIONAL
The brand of the item.
For example, Dell.
Data can consist of any characters
String
CONDITIONAL
The category of the item.
For example, computers.
Data can consist of any characters
String
CONDITIONAL
Description for the item with information such as size, color, etc.
For example, 'Color:Red, Size:M'
Data can consist of any characters
String
ALWAYS PROVIDED
A short name describing the item.
Data can consist of any characters
Integer
ALWAYS PROVIDED
The quantity of the item.
JSON number data type, restricted to being positive or zero. In addition, the represented number may have no fractional part.
String
CONDITIONAL
The SKU (Stock Keeping Unit) or the item identifier for this item.
Data can consist of any characters
Decimal
ALWAYS PROVIDED
The cost price for the item.
This amount is multiplied with the item.quantity to determine the total amount for this item.
Data is a decimal number.
Decimal
CONDITIONAL
The tax amount for the item.
This amount is multiplied with the item.quantity to determine the total tax amount for this item.
Data is a decimal number.
String
CONDITIONAL
Your note about this transaction.
Data can consist of any characters
ASCII Text
CONDITIONAL
A unique reference generated by the acquirer for a specific merchant interaction.
The reference may be used when contacting the acquirer about a specific transaction.
Data consists of ASCII characters
String
CONDITIONAL
An optional identifier for this transaction.
Data can consist of any characters
Decimal
CONDITIONAL
If the transaction was partially approved (response.gatewayCode=PARTIALLY_APPROVED), this field contains the originally requested amount.
The transaction amount (transaction.amount) and order amount (order.amount) are both set to the actually approved amount.
Data is a decimal number.
Enumeration
CONDITIONAL
Indicates the source through which you received the transaction.
Value must be a member of the following list. The values are case sensitive.
CARD_PRESENT
Transaction where the card is presented to the merchant.
INTERNET
Transaction conducted over the Internet.
MOTO
Transaction received by mail or telephone.
String
CONDITIONAL
The identifier for the transaction you wish to void or refund.
That is the {transactionId} URL field for REST and the transaction.id field for NVP.
Data can consist of any characters
CONDITIONAL
Allows you to provide a breakdown of the types of taxes and amount per type of tax included in transaction.taxAmount.
Decimal
CONDITIONAL
Provide the amount for this type of tax.
Data is a string that consists of the characters 0-9 and '.' and represents a valid decimal number.
String
CONDITIONAL
Provide the name for the type of tax for transaction.taxAmount.
Data can consist of any characters
Decimal
CONDITIONAL
The amount of tax included in this transaction, if different to the default value.
The default value for a full capture is the Order.taxAmount. The default value for a full refund is the total tax captured on the order. Expressed as a decimal number in the units of the currency. For example 12.34 in USD is the amount 12 dollars and 34 cents. This data may be used to qualify for better interchange rates on corporate purchase card transactions.
Data is a decimal number.
Enumeration
ALWAYS PROVIDED
Indicates the type of action performed on the order.
Value must be a member of the following list. The values are case sensitive.
AUTHORIZATION
Authorization
AUTHORIZATION_UPDATE
Authorization Update
CAPTURE
Capture
PAYMENT
Payment (Purchase)
REFUND
Refund
REFUND_REQUEST
Refund Request
VERIFICATION
Verification
VOID_AUTHORIZATION
Void Authorization
VOID_CAPTURE
Void Capture
VOID_PAYMENT
Void Payment
VOID_REFUND
Void Refund
String
CONDITIONAL
The person who initiated this transaction.
For Merchant Administration, the person is identified by their logon name.
Data can consist of any characters
String
CONDITIONAL
The Web Services API version that you submitted the request in.
Data can consist of any characters
Errors
Information on possible error conditions that may occur while processing an operation using the API.
Enumeration
Broadly categorizes the cause of the error.
For example, errors may occur due to invalid requests or internal system failures.
Value must be a member of the following list. The values are case sensitive.
INVALID_REQUEST
The request was rejected because it did not conform to the API protocol.
REQUEST_REJECTED
The request was rejected due to security reasons such as firewall rules, expired certificate, etc.
SERVER_BUSY
The server did not have enough resources to process the request at the moment.
SERVER_FAILED
There was an internal system failure.
String
Textual description of the error based on the cause.
This field is returned only if the cause is INVALID_REQUEST or SERVER_BUSY.
Data can consist of any characters
String
Indicates the name of the field that failed validation.
This field is returned only if the cause is INVALID_REQUEST and a field level validation error was encountered.
Data can consist of any characters
String
Indicates the code that helps the support team to quickly identify the exact cause of the error.
This field is returned only if the cause is SERVER_FAILED or REQUEST_REJECTED.
Data can consist of any characters
Enumeration
Indicates the type of field validation error.
This field is returned only if the cause is INVALID_REQUEST and a field level validation error was encountered.
Value must be a member of the following list. The values are case sensitive.
INVALID
The request contained a field with a value that did not pass validation.
MISSING
The request was missing a mandatory field.
UNSUPPORTED
The request contained a field that is unsupported.
Enumeration
A system-generated high level overall result of the operation.
Value must be a member of the following list. The values are case sensitive.
ERROR
The operation resulted in an error and hence cannot be processed.